Frequently asked questions
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What is Stòrí of Africa?
What is Stòrí of Africa?
Stòrí of Africa is a skincare brand inspired by the vibrant heritage of Africa. We celebrate the continent's diverse landscapes, abundant natural resources, and rich cultural traditions. Our products, crafted in Australia, are infused with nourishing African botanicals and other natural ingredients. Designed to care for all skin tones, Stòrí of Africa provides deep hydration and nourishment.
Where is Stòrí of Africa made?
Where is Stòrí of Africa made?
Crafted in Australia, Stòrí of Africa’s products feature a unique combination of botanicals sourced from across the African continent and Australia.
Does Stòrí of Africa test on animals?
Does Stòrí of Africa test on animals?
No, we do not test our products on animals.
Does Stòrí of Africa use natural ingredients?
Does Stòrí of Africa use natural ingredients?
Yes! All our products are crafted using natural and naturally derived ingredients to deeply nourish and moisturise your skin.
Are Stòrí of Africa products Vegan?
Are Stòrí of Africa products Vegan?
Absolutely. Our products are vegan-friendly, meaning they are free from any animal-derived ingredients or byproducts.
What is the shelf life of Stòrí of Africa Products?
What is the shelf life of Stòrí of Africa Products?
All products have a shelf life of 12 months once opened. Unopened products have a shelf life of 24 months. To ensure optimal quality, store all products in a cool, dry place below 25 degrees celsius.
.Can I use shea butter every day?
.Can I use shea butter every day?
Yes. Shea butter can be used as part of a daily moisturising routine. Start with a small amount and adjust according to your skin's needs.
Click here for more information about Shea Butter.
Should I apply shea butter to damp or dry skin?
Should I apply shea butter to damp or dry skin?
For many people, applying shea butter to slightly damp skin after showering helps lock in moisture. It can also be applied to dry areas throughout the day as needed.
Click here for more on the benefits of shea butter.
Can I use Stòrí of Africa products while pregnant?
Can I use Stòrí of Africa products while pregnant?
For centuries, Shea Butter has been a trusted natural remedy for pregnant women. It helps maintain skin elasticity, providing relief during and after pregnancy. Shea Butter is also known to soothe and protect delicate skin, making it an effective nipple balm and a gentle nappy balm.
We always recommend consulting with your doctor for personalised advice during pregnancy.
What is the difference between Ori Pure Unrefined Shea Butter and Shea Balm?
What is the difference between Ori Pure Unrefined Shea Butter and Shea Balm?
Orí contains pure unrefined shea butter. Shea Balm combines refined shea butter with African botanical oils in a fragrance-free formula. The best choice comes down to personal preference and how you like to moisturise.
Have a different question?
Have a different question?
Please email our team at hello@storiofafrica.com we are happy to answer any questions you may have.
Delivery and Shipping
How much is shipping?
How much is shipping?
Free standard shipping Australia-wide with all orders over $60. Shipping is calculated at checkout.
How long will my order take to ship?
How long will my order take to ship?
All orders are dispatched within 2-5 business days of payment. Standard shipping can take up to one week for delivery.
Which countries do you ship to?
Which countries do you ship to?
Domestic shipping within Australia is only available on our website. Please email us on hello@storiofafrica.com for other countries.
How do I track my order?
How do I track my order?
You can track your package by using the tracking number provided in the order confirmation email.
Can I ship to multiple addresses?
Can I ship to multiple addresses?
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately, once an order is submitted, we cannot make changes or cancel it. Please see our returns policy here