Frequently asked questions
Discover more about us

Product
What is Stòrí of Africa?
What is Stòrí of Africa?
Stòrí of Africa is a skincare brand inspired by the vibrant heritage of Africa. We celebrate the continent's diverse landscapes, abundant natural resources, and rich cultural traditions. Our products, crafted in Australia, are infused with nourishing African botanicals and other natural ingredients. Designed to care for all skin tones, Stòrí of Africa provides deep hydration and nourishment.
Where is Stòrí of Africa made?
Where is Stòrí of Africa made?
Crafted in Australia, Stòrí of Africa’s products feature a unique combination of botanicals sourced from across the African continent and Australia.
Does Stòrí of Africa test on animals?
Does Stòrí of Africa test on animals?
No, we do not test our products on animals.
Does Stòrí of Africa use natural ingredients?
Does Stòrí of Africa use natural ingredients?
Yes! All our products are crafted using natural and naturally derived ingredients to deeply nourish and moisturise your skin.
Are Stòrí of Africa products Vegan?
Are Stòrí of Africa products Vegan?
Absolutely. Our products are vegan-friendly, meaning they are free from any animal-derived ingredients or byproducts.
What is the shelf life of Stòrí of Africa Products?
What is the shelf life of Stòrí of Africa Products?
All products have a shelf life of 12 months once opened. Unopened products have a shelf life of 24 months. To ensure optimal quality, store all products in a cool, dry place below 25 degrees celsius.
Can I use Stòrí of Africa products while pregnant?
Can I use Stòrí of Africa products while pregnant?
For centuries, Shea Butter has been a trusted natural remedy for pregnant women. It helps maintain skin elasticity, providing relief during and after pregnancy. Shea Butter is also known to soothe and protect delicate skin, making it an effective nipple balm and a gentle nappy balm.
We always recommend consulting with your doctor for personalised advice during pregnancy.
Does Shea work well for eczema?
Does Shea work well for eczema?
Shea Butter is renowned for its exceptional moisturising properties. When applied topically, it creates a protective barrier on the skin's surface, preventing moisture loss. Furthermore, Shea Butter penetrates deeply to nourish and hydrate the underlying layers.
These beneficial properties make Shea Butter an effective natural remedy for soothing the itchiness, dryness, and inflammation often associated with eczema.
Have a different question?
Have a different question?
Please email our team at hello@storiofafrica.com we are happy to answer any questions you may have.
Delivery and Shipping
How much is shipping?
How much is shipping?
Free standard shipping Australia-wide with all orders over $50. Shipping is calculated at checkout.
How long will my order take to ship?
How long will my order take to ship?
All orders are dispatched within 2-5 business days of payment. Standard shipping can take up to one week for delivery.
Which countries do you ship to?
Which countries do you ship to?
Domestic shipping within Australia is only available on our website. Please email us on hello@storiofafrica.com for other countries.
How do I track my order?
How do I track my order?
You can track your package by using the tracking number provided in the order confirmation email.
Can I ship to multiple addresses?
Can I ship to multiple addresses?
We are unable to process split shipments within one order at this time. If you wish to ship to multiple addresses, you can do this by creating separate orders, each with their own delivery address.
Can I change or cancel my order?
Can I change or cancel my order?
Unfortunately, once an order is submitted, we cannot make changes or cancel it. Please see our returns policy here